Updated June 7, 2022
As of Monday, March 21, 2022, most COVID-19 restrictions were lifted in Ontario, including masking mandates. We will no longer be requiring masks in our showroom, but if you prefer that we wear one when you visit, we will be happy to do so. Please just ask. You may find our team is masked for their own comfort.
Likewise, our installation and service team will wear masks when visiting your home, if you request them to do so or if they prefer to do so.
Free Fireplace Consultations are available in our Showroom by appointment. We have found that this has allowed us to give each client our undivided attention, to learn about your project and help you find the perfect electric fireplace. It also allows us to answer all of your questions in the least amount of time, and without interruption.
Walk-ins will be welcomed when staffing allows, as long as it does not interrupt a pre-scheduled consultation.
We strongly recommend that you schedule your visit if you are driving a long way, or if you have limited time available.
We are also available for virtual visits via Zoom video calls.
You may book future dates here on our website. Some same-day appointments are available and you can call our office at 905-889-1239, then press 2, to inquire about those.
Pick-ups from our warehouse will continue to be by appointment only, as it allows us to have your order prepared for your arrival.
We invite you to reach out to us by phone and email, or via live chat on our website. We can answer questions about products, update you on the status of orders already placed, or advise builders and designers on specifications. You can also place orders by phone or email.
We look forward to speaking with you soon!