Updated November 21, 2020

 

Our Showroom is located in York Region, which is currently a Red zone. We are open to ONE client group at a time, BY APPOINTMENT. Appointments may be in-person or virtual via Zoom. You may book future dates here on our website. Some same-day appointments are available, and you can call our office at 905-889-1239 to inquire about those. Walk-ins will be accommodated when possible but those people with appointments take priority.

  • All visitors are required to wear a mask during in-person visits. We can provide masks to those who forget theirs at home.
  • We will have hand sanitizer available, as well as gloves for those who wish to use them.
  • Our washrooms and offices will be strictly off-limits, out of consideration for our staff, who must use these facilities.
  • We also ask that young children not be brought into our showroom until further notice, with the exception of infants in strollers. 
  • If you are not feeling well, we ask that you postpone your visit.

This is our new normal for the foreseeable future. We’re finding that everyone is loving having the showroom to themselves, and we’re loving having one client at a time. Everyone is safer, AND clients have the added bonus of having our undivided attention during their visit. 

Pick-ups from our warehouse will continue to be by appointment only, with extra precautions to be strictly followed as requested by our staff. 

Installations and service calls in Lock-Down zones are suspended, unless the site is unoccupied. In all other areas, Strict COVID-19 protocols will be followed and explained to all clients prior to service. This includes wearing a mask when our staff are in your home. Failure to comply with these protocols will result in our people leaving the premises whether they are finished or not. 

We invite you to reach out to us by phone and email, or via live chat on our website. We can answer questions about products, update you on the status of orders already placed, or advise builders and designers on specifications. You can also place orders by phone or email.

Stay safe! Stay healthy!