Updated March 18, 2022

As of Monday, March 21, 2022, most COVID-19 restrictions are lifting in Ontario, including masking mandates. We will no longer be requiring masks in our showroom, but if you prefer that we wear one when you visit, we will be happy to do so. Please just ask. 

Likewise, our installation and service team will wear masks when visiting your home, if you request them to do so

Our showroom will continue to operate by appointment, regardless of the easing of COVID-19 restrictions. We have found that this has allowed us to give each client our undivided attention, to learn about your project and help you find the perfect electric fireplace. It also allows us to answer all of your questions in the least amount of time, and without interruption. 

Walk-ins will be accommodated whenever possible, but please note that we are not staffing the showroom every hour of every day. The best way to avoid disappointment is to book in advance to secure a time.

We are also available for virtual visits via Zoom video calls.

You may book future dates here on our website. Some same-day appointments are available and you can call our office at 905-889-1239, then press 2, to inquire about those. 

Pick-ups from our warehouse will continue to be by appointment only, as it allows us to have your order prepared for your arrival. 

We invite you to reach out to us by phone and email, or via live chat on our website. We can answer questions about products, update you on the status of orders already placed, or advise builders and designers on specifications. You can also place orders by phone or email.

We look forward to speaking with you soon!